Horizon Motorcycle Travel - Terms and conditions

 

1. Bookings

1.1. Making a booking
Concluding a travel agreement is done through the booking process on the website. Each tour has its own booking page, where all personal details can be filled in. You can also opt for a booking by phone, where you give your consent by telephone for Horizon Motorcycle Travel to make a booking. The details will then be filled in for you. Horizon Motorcycle Travel will ask you to agree to the general conditions. After completing a booking, you will receive a booking confirmation by e-mail.

1.2. Booking of a Self-Guided Tour
Concluding a travel agreement is done through the booking process on the website. Each trip has its own booking page, where all details can be filled in. You can also opt for a telephone booking, where you give your consent by telephone for Horizon Motor Reizen to make a booking. After completing a booking, you will receive a booking confirmation by e-mail within minutes.

Individual trips can be booked with us throughout the year. Horizon Motor Tours does not reserve rooms in advance for individual trips. Upon receipt of a booking, overnight stays (and any additions) are reserved. It may happen that a hotel does not have standard availability, giving us a proposal for a more luxurious room with an extra charge. It may also happen that we request availability at a similar hotel, where room rates are higher. We will then always contact you first, before continuing the booking.

2. Changes to your booking

2.1. Applying changes to a booking
If a change is made after a final booking has been made, costs will be charged. The standard charge for this is € 50 per change. These are the costs for the administrative actions resulting from the change. Changes that can be applied are, for example: adding a person, booking an extra night or cancelling an extra night, changing the travel dates*, changing personal details, passport data or license plate number, etc.

*Note: this can only be done up to the 42nd day before departure. If it relates to reducing the number of travellers or other minor changes. Changing travel dates is not possible from this point onwards. From the 42nd day onwards, the cancellation conditions apply.

2.2. Rescheduling a Self-Guided Tour
It is possible to rebook tour Self-Guided Tour until the 42nd day before departure. This is only allowed to another period in the current year.

3. Cancellations terms

3.1. Cancellations made by Horizon Motorrcycle Travel
If hotels, ferry companies, airlines or other third parties to your Self-Guided Tour have no availability, your trip may be cancelled by Horizon Motorcycle Travel. In this case you will receive the already paid amount of the trip back. Should Horizon Motorcycle Travel have to cancel a trip because of force majeure (think of a natural disaster, uncertain situation in the country, negative travel advice, outbreak of disease), the costs incurred will be assessed per booking and whether part of the travel sum will be refunded to the client. In all cases, a €50 administration fee will be charged per booking.

3.2. Cancellations from the booker and/or co-traveller(s)
With the completion of the booking process via the website or by making a booking by phone, there is a definite booking with payment obligation. When purchasing trip, you are not entitled to the so called '' 14-day reflection period''. 

If you need to cancel the trip due to circumstances, this should always be done in writing by email to info@horizonmotorcycletravel.com . Cancellations will only be processed during office hours from Monday to Friday from 9:00 - 16:00 (CEST Time Zone). A cancellation outside this time frame will be processed on the next working day during previously mentioned hours.

3.3. Cancellationfees
If a contract is cancelled, cancellation fees will apply to each traveller. The costs depend on the total travel sum and the time of cancellation. We apply the following conditions:
● for cancellation up to the 42nd day (excluding) before the departure day: the deposit;
● for cancellation from the 42nd day (inclusive) to the 28th day (exclusive) before the departure day: 35% of the travel sum, provided it is not less than the deposit;
● for cancellation from the 28th day (inclusive) up to the 21st day (exclusive) before the day of departure: 40% of the travel sum, provided that it is not less than the deposit;
● for cancellation from the 21st day (inclusive) up to the 14th day (exclusive) before the day of departure: 50% of the travel sum, provided it is not less than the deposit;
● for cancellation from the 14th day (inclusive) up to the 7th day (exclusive) before the day of departure: 75% of the travel sum; provided that it is not less than the deposit;
● in case of cancellation from the 7th day (inclusive): the full travel sum.

3.4. Additional cancellation fees
If a trip consists of several components, such as a booked flight, a ferry crossing and/or rental motorbike(s), to which different cancellation conditions apply, we apply additional cancellation fees. Per booked part, the applied cancellation costs from the supplier will be charged on top of the previously mentioned cancellation costs in 3.3. Horizon Motorcycle Travel will inform you about the additional cancellation costs.

4. Payment of your Self-Guided Tour

4.1. Receiving your invoice
After receiving your booking confirmation, it may take up to 10 working days until you receive Horizon Motorcycle Travel's invoice. The invoice contains all payment information.

4.2. Deposit and final payment
All our Self-Guided Tours require a minimum deposit of 20% of the travel sum with a minimum of €200. For trips consisting of several components, we require a deposit of 30% of the travel sum. These are trips with a booked flight, a ferry crossing and/or rental motorbike(s). The balance must be paid no later than six weeks before departure.

4.3. Payment method
At Horizon Motorcycle Travel, it is only possible to pay for the trip via bank transfer. You will find this information on the invoice of your booked trip.

5. Terms and conditions from Horizon Motorcycle Travel

5.1. Liability
All travellers on Horizon Motorcycle Travel must hold a valid driving licence for their respective vehicle. Travellers taking part in our motorbike tours ride under their own responsibility at all times, whether riding individually or in a group. Horizon Motorcycle Travel cannot be held liable in case of accidents or other damages. Any liability of Horizon Motorcycle Travel for immaterial, indirect, consequential or business damage is excluded. Horizon Motorcycle Travel is not liable if there is force majeure.

5.2. Travel provider legislation (Article 7:512 Dutch Civil Code)
The tour operator shall take the necessary measures to ensure that, if he cannot or cannot any longer fulfil his obligations towards the traveller due to financial insolvency, he shall arrange for his obligations to be assumed by another person or that the travel sum or, if the trip has already been partly enjoyed, a proportionate part thereof, shall be reimbursed. If the traveller has already arrived at the destination, insofar as the travel agreement covers such transport, he must in any event arrange for the return journey.

The travel organisation shall disclose the measures referred to in the first paragraph by stating them in the generally available prospectus or other publication referred to in Article 501, or in another comprehensible and accessible manner.

5.3. How does Horizon Motorcycle Travel organise this?
Horizon Motorcycle Travel complies with this law because you travel with your own vehicle during our trips and can therefore return to your homecountry with your own transport at all times. If you have booked a trip with a rental motorbike, it is already fully paid for at the start of the trip. All trips that we organise using a ferry or flight are fully paid in advance, after the first deposit, so as a traveller you are guaranteed of your return ticket at the moment of departure. So even in these cases, it is always possible to return to your country of origin at no extra cost.

5.4. Travel Guarantee Fund Foundation (SGR)
Because of the high costs and conditions required to become and remain a member of SGR, Horizon Motorcycle Travel has decided not to join SGR. Since its establishment in 1993, Horizon Motorcycle Travel  has never had a participant fail to complete his or her trip due to financial insolvency, partly because of this the risk for you as a traveller is so small that paying extra for this guarantee has no added value.

5.5. Accommodations
All accommodation booked by Horizon Motorcycle Travel for your booked trip has been carefully selected. If you choose a single room, a surcharge is payable. This surcharge is a compensation for the owner of the accommodation, because as a single person you almost always occupy a double room.

5.6. In conclusion
Horizon Motorcycle Travel does its utmost to make your motorbike holiday run smoothly and carefree. Unfortunately, it may sometimes happen that you are faced with imperfections during your trip. If this is the case, you should immediately report this to the service provider concerned, so they can find an appropriate solution. The liability of Horizon Motorcycle Travel under Article 7:509 of the Dutch Civil Code is limited to a maximum of 3 times the paid travel sum. If the shortcoming is not resolved within a reasonable time and detracts from the quality of your trip, you should report this immediately to Horizon Motorcycle Travel, via: +31 (0)493 320 235.